Privacy Policy

Elite Medical Assistance (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website or use our services, in compliance with the General Data Protection Regulation (GDPR) of the European Union.

1. Information We Collect

We may collect and process the following types of personal information from you:

Personal Identification Information: Full name, email address, phone number, mailing address, date of birth, nationality.
Health Information: Any health-related information you provide to us as part of insurance claims, medical assistance, or other services.
Travel Information: Travel destinations, travel dates, and related booking details.
Payment Information: Credit card or other payment details for transactions related to policy purchases.
Technical Data: IP address, browser type, device information, and browsing data collected via cookies and other tracking technologies.

2. How We Use Your Information

We use your personal data for the following purposes:

To Provide Services: We process your information to offer and deliver our insurance and medical assistance services, such as issuing policies, handling insurance claims, and coordinating medical care.
To Communicate: We use your contact details to send important updates, respond to inquiries, or provide customer support.
To Process Payments: For processing transactions related to insurance policy purchases or claim settlements.
To Improve Our Website and Services: We analyze technical data to enhance user experience and optimize our services.
Legal Compliance: To comply with legal obligations, such as record-keeping and reporting, required by applicable laws.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you explicitly provide consent, such as when you sign up for our newsletter or provide personal details in a form.
Contractual Necessity: To fulfill our contractual obligations, such as issuing an insurance policy or managing an insurance claim.
Legal Obligations: When we are required to process your data to comply with legal obligations.
Legitimate Interests: For improving our services, fraud prevention, or ensuring the security of our systems, provided these interests do not override your rights.

4. Data Retention

We will retain your personal data for as long as necessary to provide you with our services, fulfill our legal obligations, and resolve any disputes. When we no longer require your data for these purposes, we will securely delete or anonymize it.

Retention Period: We typically retain data for 5 years after the end of your relationship with us, unless otherwise required by law.

5. Sharing Your Information

We may share your personal information with:

Service Providers: Third parties who assist us in providing our services (e.g., insurance companies, medical professionals, payment processors).
Legal Authorities: When required by law, such as to comply with court orders, government regulations, or to prevent fraud.
Business Transfers: In the event of a merger, acquisition, or sale of our assets, we may transfer your data to the new owner.

We ensure that any third-party service providers we work with comply with the necessary data protection regulations and safeguard your data.

6. Your Rights Under GDPR

As a resident of the European Union, you have specific rights concerning your personal data. These include:

Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct any inaccuracies in your data.
Right to Erasure: You can request the deletion of your data in certain circumstances.
Right to Restrict Processing: You can ask us to restrict the processing of your data in certain situations.
Right to Data Portability: You can request your data in a structured, commonly used format and transfer it to another data controller.
Right to Object: You have the right to object to the processing of your personal data, particularly for marketing purposes.
Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at help@elitemedassistance.com. We will respond to your request within one month, as required by GDPR.

7. International Data Transfers

We may transfer your personal data outside the European Economic Area (EEA) when necessary for providing our services. In such cases, we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs) or similar, are in place to protect your data.

8. Security of Your Data

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include encryption, secure servers, and regular security audits.

However, no online transmission of data can be completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze site usage, and assist in marketing efforts. You can manage your cookie preferences via your browser settings.

For more information, please see our [Link to Cookie Policy].

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this policy periodically. Any significant changes will be communicated to you through our website or via email.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Company Name: Elite Medical Assistance, LLC
Email: help@elitemedassistance.com
Phone: +201 205 90 9990
Mailing Address: Kyrgyz Republic, Bishkek, Kuyruchuk, 145

If you feel that your data protection rights have been violated, you have the right to lodge a complaint with your local data protection authority.